Last Updated: 30/05/2015
Tower Thermal Industries Pty Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information you provide when visiting our website at www.towerthermal.com (the “Website”). This Privacy Policy outlines the types of information we may collect, how we use and protect that information, and your rights regarding your personal data.
1. Information We Collect
When you visit our Website or contact us through our contact forms, we may collect the following personal information:
- Contact details (e.g., your name, email address, phone number)
- Company name (if applicable)
- Message content and any other information you voluntarily submit
Additionally, we may automatically collect standard technical information such as your IP address, browser type, device type, and pages visited to help us improve the Website’s functionality.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries or requests
- Provide you with information about our products, services, and updates
- Improve and maintain our Website and its security
- Comply with legal obligations where required
3. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information only:
- With service providers who support our business operations (e.g. hosting, IT security) under confidentiality obligations
- If required by law, to comply with legal processes, or to protect our legal rights
4. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, update, correct, or delete your information. To make such a request, please contact us using the contact information below.
7. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any websites you visit.
8. Cookies
We may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website.
9. International Data Transfers
Your personal information may be transferred and processed in countries outside of your own. By using this Website, you consent to these international data transfers in accordance with this Privacy Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our Website after changes take effect constitutes acceptance of the updated policy.
11. Security
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
12. Contact Us
If you have questions about this Privacy Policy or how we process your personal information, please contact us:
Email: sales@towerthermal.com
Address: Tower Thermal Industries Pty Ltd
Head Office – Sales & Manufacturing
Unit 16 / 140 Wecker Rd,
Mansfield QLD 4122
Australia
